A Chrome extension that delivers role-aware, cited, confidence-tiered answers — right in the browser. Just-in-time help that replaces the training binder nobody reads.
Maximo is powerful. It’s also the application every technician, planner, and supervisor quietly dreads opening. The training is forgotten by the time it’s needed, and the answer to one person’s question is the wrong answer for the next.
Maximo was built for power, not for the technician at 2 AM. Screen friction drives shortcuts, skipped fields, and the slow drift toward “garbage in, garbage out.”
Just-in-case training fades the moment the class ends. By the time someone actually needs to create a failure report, the binder is lost and the LMS login is forgotten.
Ask ChatGPT about work order status flow and you’ll get an answer that’s plausible, confident, and wrong for your role, your version, and your org’s configuration.
Four steps from “I have no idea how to do this” to a role-aware, cited answer you can actually trust.
Add the Chrome extension, sign in, pick your role. MaxGuide runs in a side panel next to Maximo — no server install, no DOM overlay.
Type a question or fire up Coach Mode. The extension quietly captures page context (URL, headings) so the answer matches the screen you’re on.
Role-weighted retrieval pulls the right chunks from 2,900+ knowledge articles. A four-tier confidence model tells you when the answer is platform truth — and when it probably isn’t.
Every answer ships with citations. Coach Mode walks you through 46 playbooks step by step. Draft-to-Approve record creation is next on the roadmap.
Every answer carries a role, a version, a confidence tier, citations, and a warning when the answer is likely org-specific.
Four things that separate MaxGuide from generic AI chat, DOM-overlay walkthroughs, and the training binder on the shelf.
Role-weighted retrieval scores knowledge chunks against the user’s actual job — Technician, Planner, Supervisor, Inventory Manager, Reliability Engineer, Admin, Scheduler. A planner’s “how do I close this?” is not a technician’s “how do I close this?”
Platform Truth. Default Behavior. Commonly Customized. Organization-Specific. Every answer is tagged with how certain MaxGuide actually is — so users stop trusting answers that shouldn’t be trusted.
Work order lifecycle. Failure reporting. PM review. Inventory counts. Every playbook is grounded in the curated knowledge base and tailored to the persona running it — from a first-day Technician (T1) to a Reliability Engineer (R4).
Bring Your Own Anthropic key — AES-256-GCM encrypted at rest. Chat is stateless by design: no conversation history retained, no proprietary content stored. Your corpus is yours.
Join the paid beta. Early access to the contextual AI guidance layer built for Maximo practitioners — not general developers, not UI overlay vendors, not training companies.