Reactive work percentage is the share of maintenance that is unplanned response to breakdowns.
Reactive work percentage is the single fastest read on maintenance maturity. Enter your work order counts to see your reactive-to-planned split, where you land against the maturity bands, and what firefighting actually costs you per year.
Work done in response to a failure rather than planned ahead of time.
Reactive work divided by total work, by hours or count.
Below 20 percent is the common goal. Above 50 percent usually signals a firefighting program.
Reactive jobs cost more in overtime, expedited parts, and collateral damage than the planned equivalent.