Maximo KPI Guide: First Time Fix Rate

First Time Fix Rate sounds simple until you try to measure it in Maximo. Does a follow-up work order count as a failure to fix it the first time? What about a job that was closed, then reopened two weeks later on the same asset? What about a task that needed a second visit because the part was not on the truck? Most organizations never settle these questions, so the number means something different on every crew, and nobody trusts it enough to manage with it.

What You Get

This guide walks through implementing First Time Fix Rate as a live operational control in IBM Maximo. It starts by locking the definition so a callback, a follow-up work order, and a genuine first-time fix get counted consistently across crews and sites. It covers the verified Maximo field mappings (WORKORDER with its follow-up and child relationships, WORKLOG, LABTRANS for visit counts, and FAILUREREPORT), a step-by-step KPI Manager configuration walkthrough, a Cognos Analytics dashboard, annotated SQL queries you can copy and run, a Green/Yellow/Red threshold framework with a trigger-action matrix that names who does what by when, root cause playbooks for the most common reasons a job needs a second visit, and a quick setup checklist you can hand to your Maximo admin.

Who This Is For

This is for maintenance managers and supervisors who own crew performance and want a fair, consistent measure of it. For technicians who are tired of being judged by a number that counts callbacks they could not have prevented. For planners who feel the cost of return trips in wrench time and parts. For Maximo administrators who need to configure KPI Manager, build the escalation rules, and set up the Start Center portlets. And for consultants implementing Maximo who want a field-level reference specific to the platform.

Not a 5-Page PDF

This is not a five-page PDF with a formula and a bar chart. It is a complete operational control guide covering definition, rules, thresholds, ownership, Maximo configuration, Cognos reporting, SQL queries, drilldowns, root cause playbooks, related KPIs, and the process discipline that keeps the data trustworthy over time. Every section includes specific Maximo field names, navigation paths, and configuration steps verified against MAS 9.